Ellipse Maintenance Automation
Ellipse takes resident maintenance calls day or night, creates the work order in your CRM or PMS, escalates emergencies and follows up once the job is done.
Call, ask for the Maintenance demo and report a repair: 1-855-3-ELLIPSE
Part of the Ellipse resident journey
1 · Finding a home
Leasing Automation
2 · Joining the waitlist
Waitlist Management
3 · Paying on time
Payment & Collection Reminders
4 · Requesting a repair
Maintenance Automation
5 · Choosing to stay
Lease Renewals & Resident Engagement
Why it matters
Work orders don’t stop at 5 PM. Missed contacts, slow follow-up and silence after a repair drive complaints, bad reviews and turnover.
56% vs 31%
of residents plan to renew when satisfied with maintenance, vs. when not
60%
of renters expect maintenance issues resolved within two days
89%
of renters say maintenance status updates are important
1 in 3
negative apartment reviews cite maintenance service
Experience the Ellipse impact
24/7
Work-order intake
Requests are taken day or night, weekends and holidays included.
100%
Contacts answered
No voicemail. Every resident reaches Ellipse on the first ring.
Every request
Logged, triaged and dispatched
Category and priority are set on the call, so urgent repairs surface first.
Every repair
Closed loop
Each resident is asked if the work is finished and how it went.
How it works
Your team assigns and schedules work the way it does today. Nothing about your process changes.
Ellipse answers, recognizes the resident and identifies a maintenance request.
Description, unit, resident and permission to enter go straight into your CRM or PMS.
Water, gas, heat and security issues go to your on-call contact right away.
After the job, Ellipse asks if the work is finished and how it went, and escalates if not.
Key features
Logs every maintenance call the moment it comes in, day or night.
Unit, issue, description and permission to enter, collected before the call ends.
Categorizes and prioritizes each issue. Emergencies go straight to your on-call contact.
“Where’s my work order?” is answered by Ellipse, not the office.
A survey by text and email after every job. Not finished or rated low? The work order is reopened and your team is alerted until the resident is satisfied.
Your categories, priorities and on-call rules, set per property.
Why Ellipse is your competitive edge
See it in action
Call and ask for the Maintenance demo. Then play a resident at our demo community and report any maintenance issue you like. Ellipse answers on the first ring.
Live demo line · open 24/7
Not sure where to start? Try one of these ideas, or describe any repair, just as a resident would.
Report a leak
“There’s water leaking under my kitchen sink.”
Make it an emergency
“It’s spreading across the floor.”
Hear the follow-up
Stay on the line. Ellipse plays out its check-in after the repair to make sure you’re satisfied.
Switch languages
“¿Puedo hablar en español?”
See where the work order goes after the call: into your system, flagged by priority, and closed out with a satisfaction survey.
The Ellipse difference
24/7 work-order response
Automatic triage and priority routing
Closed-loop satisfaction check and revisit escalation
PMS/CRM platform agnostic
No proprietary CRM required
No minimum unit requirement
Fast, free, lightweight implementation
Questions
No. Ellipse creates work orders in the CRM or PMS you already use, and your team assigns and schedules them the way it does today.
You decide. Each category has a default priority, and categories you mark as emergencies, such as water, gas, no heat and security, go straight to your on-call contact.
A set number of hours after your team marks the work order complete, 24 by default, by text and email.
If the work isn’t finished, the work order is reopened and your technician is alerted. If the resident rates the repair 1 or 2 out of 5, your maintenance manager is alerted to follow up.
Works even better together
Residents who feel heard renew more often. Combine products for a bundle discount, and choose a different mix for each property.
Stop losing residents to missed calls and slow follow-up. Start protecting your reputation and your team’s time with Ellipse.
