[Product demo video · coming soon]
In this demo:
- A resident’s renewal conversation
- The campaign behind it
- Surveys on recent upgrades
- Feedback and reporting
Ellipse Lease Renewals & Resident Engagement
Multi-step renewal campaigns and year-round resident engagement by text and email, so residents feel heard and choose to stay.
Questions about Ellipse? Call 1-855-3-ELLIPSE
Part of the Ellipse resident journey
1 · Finding a home
Leasing Automation
2 · Joining the waitlist
Waitlist Management
3 · Paying on time
Payment & Collection Reminders
4 · Requesting a repair
Maintenance Automation
5 · Choosing to stay
Lease Renewals & Resident Engagement
Why it matters
More than 4 in 10 residents move every year, and engagement is what moves the needle on renewals.
57%
average resident retention, down from 60% in 2024
$3,872
average cost of one resident turnover
55% vs 32%
of satisfied vs. unsatisfied residents plan to renew
8.2%
higher renewal rates when residents are kept informed
Experience the Ellipse impact
Multi-step
Custom renewal campaigns
Reminders at 60, 30 and 14 days before the lease ends, or the steps you choose.
Automated
Customizable, consistent, multi-channel outreach
Texts and emails go out on schedule, with calls when they’re needed.
Resident surveys
Move-in, check-ins and upgrade feedback
Ask residents how they’re doing and what they think of recent upgrades.
Built-in
Reporting
See what lands with residents across campaigns, check-ins and maintenance surveys.
How it works
Excellent, consistent communication builds relationships, so residents feel heard and choose to stay.
Reminders at 60, 30 and 14 days before the lease ends.
New package lockers, a gym refresh, dog park lighting: let every resident know.
“How are the new package lockers working for you?”
Residents see the investment, tell you what landed, and build trust.
Key features
Sequences texts and emails from first notice through final decision, with a phone call for residents who haven’t responded.
Reaches residents by text and email, with a call for those who haven’t responded, and replies come straight back to your team.
Ellipse quotes the renewal terms on file, and hands rate questions to your leasing team.
Shares news with every resident, then asks how it went: the parking lot was resurfaced, the pool was renovated, the walkways were cleared of snow.
A move-in survey for new residents and periodic check-ins for everyone else. You choose the questions, audience and frequency.
Ratings roll up across campaigns, check-ins and maintenance surveys.
Why Ellipse is your competitive edge
See it in action
See a resident’s renewal conversation and the campaign behind it, then the surveys that show residents you listen.
In this demo:
See it with your properties
Book a consultation and we’ll set up a renewal campaign that matches your process.
The Ellipse difference
Multi-step renewal campaigns
Text and email, plus phone follow-up
Year-round resident updates and feedback
PMS/CRM platform agnostic
No proprietary CRM required
No minimum unit requirement
Fast, free, lightweight implementation
Questions
Yes. Lease dates and resident details come from the CRM or PMS you already use, and replies come straight back to your team.
60 days before the lease ends by default, with reminders at 30 and 14 days. You can add, remove or change steps to match your renewal process.
You decide. By default, only the primary leaseholder is contacted, and residents who’ve given notice are skipped.
Ellipse answers from the renewal offer on file and hands questions like rate negotiations to your leasing team. The campaign pauses, so the resident doesn’t get reminders they don’t need.
Works even better together
Residents who feel heard renew more often, and great repair follow-up is where it starts. Combine products for a bundle discount, and choose a different mix for each property.
Stop losing residents to silence. Start maximizing retention and your team’s time with Ellipse.
